Here’s what our customers think of our service

We use Trustpilot to gauge our customer’s opinions of the application process and any contact they had with us via live chat or telephone. Trustpilot is committed to being the most trusted online review community.

Our customer commitments


  • Instant message with an insurance expert.

More people comfortable and even prefer to chat online to a company via an instant messaging service. We have a live chat system that connects you with an insurance expert in under 10 seconds.


  • We don’t want to keep you waiting! Our average call answer time is under 1 minute.

It’s so frustrating when you ring any company and you end up waiting on hold for what can seem like hours. We’re proud to say that we’ll answer your call personally in under 60 seconds.


  • Email and letters are available.

If you prefer to send correspondence via email or even letter we’ll promise to review your correspondence within 2 working days.