We help those turned down by other companies

We specialise in covering people who have been refused insurance by other providers. CoverBuilder uses a panel of insurance companies that specialise in many different aspects of cover where people have been turned down by others. This means we can offer cover where others refuse. Our quotes are fully online. This means you can get a quote in minutes without having to go through your personal details over the phone.


Have you suffered any of the following? We can help!

  1. Previously been declined insurance (for various reasons)
  2. Had a policy cancelled mid-term (for various reasons)
  3. Accept a number of different previous voidance reasons
  4. Policy cancelled due to reasons including previous claims or non-disclosure.
  5. Had additional terms imposed


Need a little help quoting?

We have insurance experts ready to help if you want to ask a question. Our average call answering is under 1 minute so give us a call on 0333 358 3359. Alternatively, chat with us online via our livechat option (bottom right).


 You can still get excellent cover, even if other companies decline

  • Full building and contents options available
  • Excellent policy coverage and limits
  • Standard policy excesses apply
  • 100% quote and buy online
  • Manage your policy online
  • Average call centre answer time under 1 minute



refused home insurance



What to do when you are refused home insurance

Your first action when you have been refused or declined insurance is to consult your insurer. You can then find out exactly why your policy was not renewed or why it has been cancelled mid-term.

If your insurer is unable to reinstate the policy you will need to find new cover. Contact a specialist home insurer as soon as possible so that your home is not left uninsured.

There are several causes for your current insurer, or other companies you try and get a quote from, refusing to offer you home insurance. To help you identify why you may have been refused home insurance we have listed some common reasons below:


Why have I been turned down for home insurance?


My home insurance policy has been cancelled from renewal – what can I do?

Unfortunately, when a policy comes up for renewal, your current insurance provider does not have to continue to cover you. Insurers take on your cover based on how they see the risk that you pose to them. If this has changed then your current insurer may decide that you are not a risk they wish to insure anymore. This is in the same way as a new insurer may turn down cover.

It may be tempting to simply not declare these previous insurance issues to your new provider. This is not advisable. Insurers share information with each other through a national database called CUE (Claims and Underwriting Exchange). This means that your current insurer can check this system and see any previous issues. Your policy could then be cancelled and no claim payments made. Worse still, your insurer could actually void your policy, meaning that your insurance would count as never having existed.

How long does cancelled insurance stay on record?

There is no set period of time where a cancelled insurance policy no longer needs to be noted on a new insurance application. This applies to home, car, travel or any other form of insurance. Generally, if you have had a policy cancelled by the insurer then other insurance companies would like to understand the reason before offering cover. Within the insurers’ question set it will ask a question along the lines of ‘have you ever had insurance cancelled or refused?’. You will very rarely see a timeframe provided. Therefore you need to provide detail about any occurrence even if it’s many years ago. CoverBuilder will accept a variety of cancelled by insurer reasons and will work with you to provide cover where possible.


What can I do to prevent future incidents of home insurance refusal?

Although certain issues, such as expensive previous claims, are beyond your control there are certain ways that you can try and make sure you are good insurance prospect. Make sure you are always completely honest when applying for new insurance policies. Any negative information should always be given in full. You should also tell your insurer as soon as you become aware of any changes to you or your property. This could allow the situation to be managed effectively at the time and an agreeable solution reached with your insurer, avoiding future cancellation at short notice.


Steps to take if your home insurance has been refused:

  1. Your first port of call should be to contact your current company to check the reason. Sometimes policies can be incorrectly cancelled due to a misunderstanding so if you think your policy should still be in force then this should be where you start.
  2. If the issue still cannot be sorted then contact the complaints department of your specific insurer. They should be able to deal with your complaint in-house and try to come to a good solution for all involved.
  3. If unhappy with the result of this internal complaint then you can take the issue to the FOS (Financial Ombudsman Service) who will look at the issue and if necessary take action for you. Insurers have to comply with instruction from the Ombudsman so you can be sure that the matter will be dealt with quickly.
  4. Ultimately the likely outcome when your insurance has been cancelled is that you will need to source yourself some new cover. It is probable that you will need to use a specialist provider in such a situation. Be sure to shop around to ensure that you are getting the best deal.


Why have I been turned down for home insurance?

Unoccupied property

If your house is ever left unoccupied for more than 30 days, be it due to work commitments or because you’ve moved out to complete renovations, this could lead to cancellation. Standard policies tend to only allow 30 consecutive unoccupied days.

Non-standard construction

If your property is not made of standard brick and tiles, then you could find many standard insurers refuse to quote for you. Specialist constructions can often have much higher rebuild costs and be more difficult to get materials for.

Poor credit history

Poor credit history, be that through CCJs or bankruptcies, can affect how easy it is to get insurance. Insurers may fear future difficulty in paying for your cover.

Criminal Convictions

Unspent criminal convictions can cause issues when insuring your property. If you do not disclose these when setting up a policy and your insurer finds out, they are likely to cancel your policy mid-term. Many standard insurers can be reluctant to take on the cover at all.

Having a home office

Working from home means you may have business visitors at your property, increasing the theft risk. Your address may also be promoted as the business address, again increasing the risk of damage to the property and making insurers reluctant to cover you.

Business Stock at home

Storing business stock at home can mean that insurers see there to be a much higher risk at the property. If you start a home business during the life of your insurance policy then this could lead to a mid-term cancellation.

High-risk occupations

Occupations can be classed as high-risk either for personal reasons or because your work means that your property is often unoccupied. If your job falls under the high-risk category for your specific insurer you may find you policy refused or cancelled.

Poor state of repair

Your insurance will have been offered on the basis that your home is in a good, liveable condition. If this changes and the property falls into disrepair then you may be refused insurance.

Previous claims

If you have made a number of claims on your insurance, or a single claim that was very high in value, you may find that renewal of your policy is not offered. This is because insurers may see you as being a higher risk of causing expensive claim payouts.

Subsidence History

Subsidence claims can be very expensive which is why many insurers don’t want to provide cover. If it is found out that your property has previously suffered from movement, then your standard insurance provider may cancel your policy.

Underpinned properties

If your property has been previously underpinned many standard insurers will be unwilling to provide cover. If you did not disclose this when you initially took out a policy, when the situation comes to light your policy is likely to be cancelled.


Who will cover me if I’ve been refused?

If you are one of many having difficulty finding a home insurance policy due to refusal, you can turn to us at CoverBuilder.

Declined at the renewal of your insurance policy? Rejected during a quotation? Had your insurance policy cancelled mid-term? We’d be happy to offer you specialist cover.