How to claim from your CoverBuilder policy
Any form of damage at your property can be very distressing so we have made making a claim on your home insurance as simple as possible.
The claims number you need to call will vary depending on which insurance policy you have chosen to take with us. Details of the number to call can be found in your policy schedule, accessible by logging in to your client portal. Alternatively, give our friendly customer service team a call with your policy reference and they will be able to connect you to the correct department. They can be contacted 8.30-6pm, Monday to Friday on 0333 358 3359.
On discovering a problem at your property you should aim to contact us as soon as possible so that the claims process can get underway. The only exception to this is if you have suffered a burglary, in which case your first port of call will need to be the police. They will need to come and take forensics as soon as possible and will also issue you with a crime reference number which you will need to use in reference to your home insurance claim.
To make a claim you need to know:
- Your policy number or reference (we can provide this for you if you are unsure)
- The damage that has occurred and what you think the cause is
- Exactly when are where this damage occurred
- What items/parts of the building have been affected