Get in touch

Our offices are open Monday – Friday 8:30am to 6pm.

Often insurance can involve more complex situations and circumstances, therefore we have our insurance experts standing by to help you through a quote. If you have any questions about how to quote for your type of property, personal circumstances or special insurance needs, click the "Chat now" button below.

Chat now


Email us at help@coverbuilder.co.uk help us resolve your question more promptly by including your customer reference number.

If you want to talk to us you can call 0333 358 3 359.

What to do if you have a complaint

Our aim is to treat our customers fairly. If however, you are not entirely satisfied, please write to:

Complaints Manager, CoverBuilder.co.uk, Drake House, Plymouth Road, Penarth, CF64 3TP

If we cannot resolve your complaint to your complete satisfaction, you may refer it to the Financial Ombudsman Service (FOS).

Reassurance through our regulators

The Financial Conduct Authority

CoverBuilder.co.uk is a trading style of Source Insurance Ltd., which is authorised and regulated by the Financial Conduct Authority (FCA).

The FCA is an independent body that regulates the financial services industry in the UK.

Our FCA firm's reference number is 300222.

For further information, or to see our status, please visit the FCA website or by telephone on 0845 606 1234.

Your right to compensation

CoverBuilder.co.uk is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance cover and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim. Further information about compensation scheme arrangements can be obtained from the FSCS.

© 2017 CoverBuilder is a trading style of Source Insurance Limited | Registered in England & Wales no. 2864963