Our offices are open from Monday to Friday between 8:30am and 6.00pm.
Often insurance can involve more complex situations and circumstances, therefore we have our insurance experts standing by to help you through a quote. If you have any questions about how to quote for your type of property, personal circumstances or special insurance needs, click the “Chat now” button below.
If you want to talk to us over the phone, you can call anytime between Monday and Friday, from 8:30am to 6.00pm.
0333 358 33 59
Email us at email@example.com and we will get back to you within 48 hours. Help us resolve your question more promptly by including your customer reference number and any other relevant information.
Speak with our public relations department
For all press and media requests, please contact the CoverBuilder press office by calling 0333 358 3 359 during business hours, or sending an email to firstname.lastname@example.org.
What to do if you have a complaint
Our aim is to treat our customers fairly. If however, you are not entirely satisfied, please write to:
Complaints Manager, CoverBuilder, Drake House, Plymouth Road, Penarth, CF64 3TP
Telephone: 02920 265 214
If we cannot resolve your complaint to your complete satisfaction, you may refer it to the Financial Ombudsman Service (FOS).
Reassurance through our regulators
CoverBuilder is a trading style of Red Apple Group Ltd., which is authorised and regulated by the Financial Conduct Authority (FCA). The FCA is an independent body that regulates the financial services industry in the UK. Our FCA firm’s reference number is 300222. For further information, or to see our status, please visit the FCA website or by telephone on 0845 606 1234.
Your right to compensation
CoverBuilder is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance cover and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim. Further information about compensation scheme arrangements can be obtained from the FSCS.
Making a claim
The claims number you need to call will vary depending on which insurance policy you have chosen to take with us. Details of the number to call can be found in your policy schedule, accessible by logging in to your client portal. Alternatively, give our friendly customer service team a call with your policy reference and they will be able to connect you to the correct department. They can be contacted 8.30am-6.00pm, Monday to Friday on 0333 358 3359..
Chat online with an insurance expert
Often insurance can involve more complex situations and circumstances. Therefore we have our insurance experts standing by to help you through a vacant home insurance quote if you have any questions about how to quote for your type of property, personal circumstances or special insurance needs. Simply click the button at the bottom right hand side of this screen.