How to get in touch
Our offices are open from Monday to Friday between 8:30am and 6.00pm.
If you have any questions we’re ready to help.
Or, get in touch with our customer services department via:
0333 358 3359
Christmas Opening Hours
|Thursday 20th Dec||8:30am to 6pm|
|Friday 21st Dec||8:30am to 6pm|
|Saturday 22nd Dec||Office Closed|
|Sunday 23rd Dec||Office Closed|
|Monday 24th Dec||Office Closed|
|Tuesday 25th Dec||Office Closed|
|Wednesday 26th Dec||Office Closed|
|Thursday 27th Dec||9am to 5pm|
|Friday 28th Dec||9am to 5pm|
|Saturday 29th Dec||Office Closed|
|Sunday 30th Dec||Office Closed|
|Monday 31st Dec||9am to 4pm|
|Tuesday 1st January||Office Closed|
|Wednesday 2nd January||8:30 am to 6pm|
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How much do 0333 numbers cost to call?
- All mobile networks include calls to 0333 numbers within your minute’s allowance.
- Charges will vary by your network if you are outside your free minutes
- If you are calling from a landline, charges do vary. Home landline packages will often include free evening and weekend calls or similar incentives. In this case, if you call 0333 numbers during the free call periods, you are not likely to be charged anything extra for making the 0333 call. However, if you call the 0333 number outside of these inclusive evening and weekend period, you will be likely charged for making the call.
- Please speak with your provider to check their latest charges.
Speak With Our Public Relations Department
For all press and media requests, please contact the CoverBuilder press office by sending an email to firstname.lastname@example.org.
What To Do If You Have A Complaint
Our aim is to treat our customers fairly. If however, you are not entirely satisfied, please write to:
Complaints Manager, CoverBuilder, Drake House, Plymouth Road, Penarth, CF64 3TP
Telephone: 02920 265 214
If we cannot resolve your complaint to your complete satisfaction, you may refer it to the Financial Ombudsman Service (FOS).
Reassurance Through Our Regulators
CoverBuilder is a trading style of Red Apple Group Ltd., which is authorised and regulated by the Financial Conduct Authority (FCA). The FCA is an independent body that regulates the financial services industry in the UK. Our FCA firm’s reference number is 300222. For further information, or to see our status, please visit the FCA website or by telephone on 0845 606 1234.
Your Right To Compensation
CoverBuilder is covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of insurance cover and the circumstances of the claim. Most insurance contracts are covered for 100% of the first £2,000 and 90% of the remainder of the claim. Further information about compensation scheme arrangements can be obtained from the FSCS.
Making A Claim
The claims number you need to call will vary depending on which insurance policy you have chosen to take with us. Details of the number to call can be found in your policy schedule, accessible by logging in to your client portal. Alternatively, give our friendly customer service team a call with your policy reference and they will be able to connect you to the correct department. They can be contacted 8.30am-6.00pm, Monday to Friday on 0333 358 3359